Author: Sarvendra Singh

In today’s fast-paced world, companies are supposed to connect with customers on a regular basis and give a personalized touch with every interaction. Majorly for retail businesses, meeting these expectations is key to standing out in a crowded marketplace. In this scenario, using SMS as a marketing tool for retail businesses can be the best… Continue reading How Retail Businesses Can Use SMS for Personalized Promotions

As 2025 is approaching, companies are being aggressive about adopting new tools and technologies to stay ahead of this competition. Companies need to be prompt and efficient to connect with their clients and keep them engaged. Integrating SMS capabilities into Salesforce can offer a robust solution for direct and impactful communication. Salesforce SMS integration facilitates… Continue reading Salesforce SMS Integration: How to Get Started with Texting in Salesforce

With the advancement of tools and technologies, the marketing industry has witnessed a boom. The emergence of innovative applications has elevated the marketing experience for the companies as well as the users. Influencer marketing, email marketing, WhatsApp marketing, affiliate marketing, etc., have successfully captured the market. But did you know that SMS marketing apps have… Continue reading Is SMS Marketing Worth It? Benefits and Use Cases of Using Salesforce SMS App

In this fast-paced world of customer engagement, providing prompt and correct responses is highly crucial. In the middle of millions of distractions, keeping you engaged for a particular service or product can be a cumbersome task. Slow replies can mean missed opportunities and unhappy customers.  Well, have you ever imagined having access to a Salesforce… Continue reading How Einstein Copilot Can Boost Your Customer Engagement with AI Capabilities

Did you know that in today’s transformative and technological world, text messaging has managed to maintain its relevance?  With a reach of about 98% of smartphone users and an open rate of 98% within the first three minutes of delivery, SMS messaging has become one of the most useful marketing tools. Companies are highly inclined… Continue reading Best Text Messaging Practices You Must Follow in 2025 for Better Customer Engagement

The COVID-19 pandemic accelerated the shift toward digitalization, transforming consumer behavior and fueling an e-commerce boom. According to Statista, global retail e-commerce sales reached an estimated $4.1 trillion in 2024, with projections indicating continued growth in 2025. This surge has intensified pressure on traditional retail, often dubbed the “Retail Apocalypse,” as businesses strive to meet… Continue reading Optimize Delivery Tracking and Customer Updates with Automated SMS Alerts in Salesforce Using SMS Ninja

In today’s digitally transforming world, bulk messaging has become a blessing for companies to reach out to their targeted audience. It allows them to reach the mass and helps in minimizing time consumption. Despite its proven success rate, there are certain Salesforce users hesitant about leveraging this feature to the fullest extent.  Today we are… Continue reading 6 Common Bulk SMS Myths Salesforce Users Must Know

Salesforce is hands-down the best CRM in the world. But did you know that you can make it even better? By seamlessly integrating messaging apps within Salesforce, you can notch up your productivity and enhance your customer interactions. In order to survive in this competitive environment, businesses must increasingly communicate with their customers via text… Continue reading 7 Best Salesforce SMS Apps For Text Messaging in 2025

In today’s digital world, effective communication is key for companies wanting to boost customer engagement and satisfaction. Many businesses using WhatsApp for messaging face challenges like API integration, message limits, and compliance issues. SMS Ninja addresses these challenges with a complete solution to improve WhatsApp interactions for businesses. Salesforce messaging app, SMS Ninja enables organizations to… Continue reading How SMS Ninja Enhances WhatsApp Messaging for Salesforce Users

Customer experiences are the bedrock of success in the hospitality industry. Effective communication forms the backbone of successful marketing in this ever-changing landscape. It is only in the face of such stiff competition that businesses need marketing strategies that attract and keep customers through appropriate engagement at the right time with personalized approaches. Enter SMS… Continue reading Boost Hospitality Marketing with SMS Ninja’s SMS Integration