In today’s fast-paced business world, seamless communication is the bedrock of exceptional customer service and efficient sales operations. For businesses leveraging Salesforce, integrating a robust Computer Telephony Integration (CTI) solution is no longer optional—it’s a necessity. A successful Salesforce CTI integration connects your phone system directly to your CRM, transforming your sales and service workflows.… Continue reading Common Mistakes to Avoid During a CTI-Salesforce Integration