Top 5 Reasons a Salesforce Call Center Integration is Important

Imagine this: a customer calls your support line, frustrated and seeking answers. Before they even finish explaining, your agent already knows the customer details without toggling between screens or digging through records. This isn’t a fantasy; it’s the power of Salesforce CTI integration. By seamlessly connecting your telephony system with Salesforce’s robust CRM, businesses can… Continue reading Top 5 Reasons a Salesforce Call Center Integration is Important